FAQ

To return an item, pack the unwanted items and attach the pre-paid label to the front of the parcel.

You will receive your refund within 14 days of us receiving your returned order or proof of return. The refund will be processed to your original payment method and should appear in your account within five days, depending on your card issuer. For more details, see our Returns Policy and Terms & Conditions.

You can cancel your order while it is in the ‘Ordered’ status by signing into your account and viewing your Order History. If the order has been dispatched, you can return it within 28 days of delivery.

UK VAT is applied to orders within the UK and is not refundable. For international orders, UK VAT is not applied and will be deducted during checkout. Local taxes and duties will be applied to your order.

No, you can use the guest checkout. However, opening an account speeds up the order process, allows you to see your Order History, save personal and payment details, and save favourite items to a Wish List.

To cancel your order, go to the Your Orders section, then select the order that you wish to cancel. If the cancellation option is not available, it means that it is now too late to cancel your order.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

At finestbox.uk we accept: All major credit and debit cards from Visa, Mastercard, American Express and Maestro. PayPal is also accepted as well as Apple Pay and Google Pay.

We take pride in our products so we’re sorry to hear you’ve received your order damaged. Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Say Hello?

We’ll send you an email as soon as your order is on its way.